Return & Refund Policy

At Cargo Containers Pro, we are committed to delivering high-quality shipping containers, customized units, and portable cabin solutions, backed by reliable customer service. Your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we offer a clear and transparent return and refund policy.

Return Eligibility:

  1. Unused Condition: To qualify for a return, the product must remain unused, in its original condition, and include all original components and packaging as received.
  2. Within the Return Period: Return requests must be initiated within 7 days from the date of delivery.

Return Process:

  1. Contact Us: To initiate a return, please email sales@cargocontainerspro.com with the subject line “Return Request.” Include your order number, product details, and the reason for the return.
  2. Approval: Our support team will carefully review your request and respond within 3–7 business days with further instructions if your return is approved.
  3. Return Shipping: Customers are responsible for arranging and covering return shipping costs. We strongly recommend using a secure and trackable shipping method to ensure safe delivery.

Refunds:

  1. Refund Processing: Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.
  2. Refund Amount: Approved refunds will cover the cost of the returned item(s), excluding original shipping fees and any applicable restocking charges. Any such fees will be clearly communicated during the process.
  3. Refund Method: Refunds will be issued using the original payment method. Please allow several business days for the transaction to reflect, depending on your financial institution.

Non-Returnable Items:

Certain products are not eligible for return, including:

  • Customized, modified, or made-to-order containers and cabins.
  • Products that have been used, altered, or damaged after delivery.
  • Items returned outside the specified return timeframe.

Damaged or Defective Items:

If your order arrives damaged or defective, please contact us within 7 days of delivery at sales@cargocontainerspro.com. Our team will promptly assess the issue and arrange for a replacement, repair, or refund where applicable.

Contact Us:

For any questions or assistance regarding returns, refunds, or your order, please reach out to our support team:

Note: This Return and Refund Policy is effective as of the date of delivery. Cargo Containers Pro reserves the right to update or modify this policy at any time. Please refer to our website for the latest version.